When Something Goes Wrong… and Particularly if it Involves Someone Else
Do the following: First determine whether or not you’ve identified the entire scope of the issue or problem. You don’t want anything hanging on the periphery to go unnoticed as that will slow the solution process. Notify everyone affected by the miscue. If this is just a few folks, pinpointing them should be relatively easy; if it’s a sizeable number of people, start comprising a list, search your database or contact management system and go from there. Take FULL responsibility [...]