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When Something Goes Wrong… and Particularly if it Involves Someone Else

Do the following: First determine whether or not you’ve identified the entire scope of the issue or problem. You don’t want anything hanging on the periphery to go unnoticed as that will slow the solution process. Notify everyone affected by the miscue. If this is just a few folks, pinpointing them should be relatively easy; if it’s a sizeable number of people, start comprising a list, search your database or contact management system and go from there. Take FULL responsibility [...]

2015-12-30T19:12:41+00:00

Blame and Inertia

After a recent speaking engagement on the east coast, I was routed to fly home through Atlanta, eventually on to New Orleans. When arriving in Atlanta, the departure screen for my flight indicated a delay — which is not at all unusual, of course. When I arrived at the departure gate, “delay” turned to “cancelled” because of a mechanical failure. This happens.  […]

2015-12-01T02:54:11+00:00

You’re Going To Fail And Succeed – On Some Level

Every month I write a newsletter and thousands of people don’t read it, share it, or forward it, and every month several people unsubscribe altogether. After posting a blog or commenting on a new development in Psychopharmacology, some people write me and say I could have stated my case better, or who am I to have made such statements. So it’s a certainty that I’m failing someone. […]

2015-11-17T20:43:32+00:00

How to Evaluate Solicited Feedback

I’ve written before about ignoring unsolicited feedback and that it should be summarily cast away because it only benefits the one delivering it, not the receiver of the information. But what about solicited feedback – that which you’ve sought and received from trusted sources – that you’re trying to evaluate? Here are 3 questions for how to best determine the value of those responses to you: Did you actually say or do something wrong that can be empirically or objectively [...]

2015-11-03T17:45:35+00:00

Escaping Overwhelm

Lots of people I know both personally and professionally tell me they feel overwhelmed. This happens when we assign priority status to everything on our plate hence, we really have no priorities. In other words, if everything is important, nothing is important. To escape "overwhelm," we have to set up a pecking order approach as to what's most important to address in any given circumstance. Begin with this question in mind: "Which task(s) will deliver the best short-term results?" Identify [...]

2015-11-01T19:14:05+00:00

True Confidence

Really confident people never believe they’ll win or prevail at each and every venture or goal they pursue. They don’t jubilantly celebrate success or become overly downtrodden when they fail to achieve their desired outcomes. […]

2015-10-06T19:24:26+00:00

Displays of Anger

Displays of anger can work in your favor only if they strengthen your position going forward. I’ve seen football players kick over water coolers and tennis players obliterate their rackets in full display to fans and then come back and play better. The anger serves as a vehicle for catharsis freeing the individual from the situation considered responsible (rightly or wrongly) for its emergence in the first place. Anger displays that breed brooding and loathing and subsequently weaken your position [...]

2018-09-30T15:38:10+00:00
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